Privacy policy

Last updated: August 2026

OVERVIEW

This Privacy Policy describes how TruckMountForums ("TMF," "we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from shop.truckmountforums.com (the "Site"). TMF operates as a B2B company — all products sold on this Site are for professional and commercial use only. We do not sell to, ship to, or conduct marketing directed at residents of the European Union or the United Kingdom, and we do not conduct marketing outside of the United States.

PERSONAL INFORMATION WE COLLECT

Device Information When you visit the Site, we automatically collect certain information about your device, including your web browser type, IP address, time zone, and cookies installed on your device. As you browse the Site, we also collect information about the pages and products you view, referring websites or search terms that brought you to the Site, and how you interact with the Site. We refer to this as "Device Information."

We collect Device Information using the following technologies:

  • Cookies — data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log files — track actions on the Site and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels — electronic files used to record information about how you browse the Site and to measure the performance of our advertising campaigns.

Order Information When you make or attempt to make a purchase through the Site, we collect your name, billing address, shipping address, payment information (including credit card numbers, which are always encrypted), email address, and phone number. We refer to this as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information collectively.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to:

  • Fulfill and ship orders placed through the Site
  • Process payment information
  • Provide invoices and order confirmations
  • Communicate with you about your orders and account
  • Screen orders for potential risk or fraud

We use Device Information to:

  • Screen for potential risk and fraud
  • Improve and optimize our Site through aggregate analytics
  • Measure the performance of our marketing and advertising campaigns

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties only as necessary to operate our business:

  • Shopify — powers our online store and processes transactions. See Shopify's privacy policy at https://www.shopify.com/legal/privacy.
  • Google Analytics — helps us understand how visitors use our Site in aggregate form. See Google's privacy policy at https://www.google.com/intl/en/policies/privacy/. You may opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
  • Meta (Facebook) — we use Meta's advertising pixel in connection with our advertising campaigns. See Meta's data policy at https://www.facebook.com/privacy/policy/.

We do not sell your personal information in exchange for money. However, our use of advertising cookies and pixels (described in the Behavioral Advertising section) may qualify as "sharing" or "targeted advertising" under certain US state privacy laws. You may opt out of this activity at any time by contacting us at legal@truckmountforums.com.

We may also disclose your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our legal rights.

For BaneClene, Truckmountforums & VacAway phone lines of 1-800-949-7726, 1-800-428-9512, 1-800-604-7166, 1-877-333-9964, 1-757-351-4541 — We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

THIRD-PARTY APPLICATIONS

Our Site utilizes third-party applications, plugins, and integrations installed through our e-commerce platform ("Third-Party Apps"). These Third-Party Apps may independently collect, use, or share your information in accordance with their own privacy policies. TMF does not control and is not responsible for the data practices of Third-Party Apps. We make reasonable efforts to use only reputable third-party services; however, we cannot guarantee that all Third-Party Apps will notify us of changes to their data practices. We encourage you to review the privacy policies of any third-party services you interact with on our Site.

COOKIES

We use cookies and similar technologies to keep our Site functioning properly, understand how it is used, and improve your experience. We do not display a cookie consent banner for US visitors as we are not legally required to do so.

Types of cookies we use:

  • Essential Cookies — required for the website to function, including login, navigation, cart, and security functions.
  • Analytics Cookies — help us understand how visitors use our Site (e.g., Google Analytics).
  • Functional Cookies — remember your preferences to make your experience smoother.
  • Advertising Cookies — used in connection with the advertising tools described below.

Most web browsers allow you to control or block cookies through their settings. Blocking essential cookies may affect how the Site functions.

BEHAVIORAL ADVERTISING

We use Meta (Facebook) and Google advertising tools to promote our products to business professionals. These tools use cookies, pixels, and similar technologies that may collect information about your activity on our Site and, depending on the tool's configuration, may be used to build advertising audiences or measure and target advertising across sites. Under some US state privacy laws, this activity may be considered "sharing" or "targeted advertising."

You can opt out of this activity at any time by contacting us at legal@truckmountforums.com (please use "Privacy Request" as your subject line). We also honor the Global Privacy Control (GPC) browser signal as a valid opt-out request where applicable.

You may additionally opt out of personalized advertising directly through:

  • Meta/Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Digital Advertising Alliance: http://optout.aboutads.info/

DO NOT TRACK AND GLOBAL PRIVACY CONTROL

Legacy "Do Not Track" (DNT) browser signals have no uniform standard for how they should be interpreted, and we do not respond to them. However, we do honor the Global Privacy Control (GPC) signal. Where applicable law requires, a GPC signal received from your browser will be treated as a valid request to opt out of the sale or sharing of your personal information for that browser.

CALIFORNIA RESIDENTS

Based on our current size and business model, we do not meet the applicability thresholds that would make the California Consumer Privacy Act (CCPA/CPRA) mandatory for our business. We nonetheless respect the privacy rights of California residents and voluntarily provide the following:

  • You may request access to the personal information we hold about you
  • You may request correction or deletion of your personal information where not prohibited by applicable law or required for legal compliance
  • You may opt out of the sale or sharing of your personal information by contacting us at legal@truckmountforums.com or by enabling the Global Privacy Control (GPC) signal in your browser
  • You will not be discriminated against for exercising any of these rights

To submit a request, contact us at legal@truckmountforums.com or call 1-800-949-7726. Please use "Privacy Request" as your email subject line to ensure proper routing. We will respond within 45 days of receipt. TMF is not responsible for requests that are not received due to spam filtering, failed transmission, or misdirected email. If you do not receive a response within 45 days, please follow up by phone at 1-800-949-7726.

EUROPEAN AND UK RESIDENTS

TMF does not sell to, ship to, or conduct marketing directed at residents of the European Union or the United Kingdom. If you are a European or UK resident who has previously interacted with our Site and would like to request access to, correction of, or deletion of any personal information we may hold, please contact us at legal@truckmountforums.com.

ACCESSIBILITY

If you require this Privacy Policy in an alternative format due to a disability, please contact us at legal@truckmountforums.com or call 1-800-949-7726 and we will accommodate your request. For our full Accessibility Statement please visit the Accessibility page linked in the footer of our Site.

DATA RETENTION

We retain Order Information for a minimum of three (3) years for tax, legal, and business compliance purposes. After that period, we will delete or anonymize your information upon request where not prohibited by law. Device Information collected through analytics tools is retained in accordance with the retention settings of those third-party tools (typically 14 months for Google Analytics).

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post any changes on this page with an updated date. Your continued use of the Site following any changes constitutes acceptance of the updated policy.

CONTACT US

For questions about this Privacy Policy, to exercise your privacy rights, or to make a complaint:

Email: legal@truckmountforums.com (Please include "Privacy Request" in your subject line to ensure proper routing. TMF is not responsible for requests not received due to spam filtering or failed transmission. If you do not receive a response within 45 days, please follow up by phone.)

Phone: 1-800-949-7726

Mail: TMF Store — Privacy Compliance, Truck Mount Forums, 1728 South Park Ct., Chesapeake, VA 23320, United States